Effective Date: April 2025
Last Updated: April 2025
Website: www.luminousscrubs.com

1. Introduction

At Luminous Scrubs, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or interact with our services. By using our site, you consent to the data practices described in this policy.

This Privacy Policy is designed to comply with applicable United States data protection laws, including but not limited to:

  • California Consumer Privacy Act (CCPA)

  • Children’s Online Privacy Protection Act (COPPA)

  • Federal Trade Commission Act (FTC Act)

  • CAN-SPAM Act

2. Information We Collect

We collect both personally identifiable information (PII) and non-personal information when you interact with our website or services.

a. Personal Information May Include:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (processed securely through third-party payment gateways)

  • Order history and preferences

  • Account login details (if applicable)

b. Automatically Collected Information:

  • IP address

  • Browser type and version

  • Device information

  • Cookies and tracking pixels

  • Pages visited and interaction data

3. How We Use Your Information

We may use the information we collect for the following purposes:

  • To process orders and deliver products

  • To personalize your shopping experience

  • To improve website functionality and customer service

  • To send transactional emails, shipping updates, and confirmations

  • To send promotional emails or newsletters (with your consent)

  • To respond to customer inquiries and support requests

  • To detect, prevent, or address fraud and technical issues

  • To comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We only share data with third parties in the following situations:

  • Service Providers: We share information with payment processors, shipping providers, email marketing platforms, and analytics services to operate our business efficiently.

  • Legal Compliance: We may disclose your information to comply with legal obligations, enforce our policies, or respond to lawful requests by public authorities.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Your Rights Under U.S. Privacy Laws

Depending on your state of residence, you may have the following rights:

a. Under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect, use, disclose, or sell

  • Right to request deletion of your personal information

  • Right to opt-out of the sale of personal information (we do not sell your data)

  • Right to non-discrimination when exercising privacy rights

To exercise any of these rights, please contact us at privacy@luminousscrubs.com with your request.

b. Do Not Track (DNT):

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place.

6. Data Retention and Security

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. All data is stored securely using appropriate technical and organizational measures to protect it from unauthorized access, disclosure, or destruction.

Payment information is encrypted and processed securely via PCI-compliant payment processors.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze traffic. Cookies help us:

  • Remember your cart and preferences

  • Understand user behavior on our site

  • Improve site performance

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the website.

8. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us immediately so we can delete the information.

9. Email Communications

If you opt-in to receive emails from us, we may send you product updates, promotions, or newsletters. You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any email or by contacting us.

We comply with the CAN-SPAM Act and ensure that email communications are truthful, not misleading, and include a physical mailing address.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. We encourage you to review this page periodically to stay informed.

11. Contact Us

If you have any questions, concerns, or requests related to your privacy, please contact us:

Luminous Scrubs – Privacy Team
📧 Email: privacy@luminousscrubs.com
📍 Address:5830 E 2ND ST STE 7000 11673 CASPER, WY 82609